“We want people to know that we truly care about our clients and really want to be a part of what they are doing. It reminds us of why we are doing what we are doing.” – Tashawn Faison, Account Manager of SofTrek
SofTrek: Software, Support, and Service at the Buffalo City Mission
The Buffalo City Mission has been using ClearView CRM fundraising software, provided through SofTrek, as their donor management system for ten years. Over the past 10 years, the employees at SofTrek worked on projects and fundraising drives for food and clothing for the homeless at the Buffalo City Mission but never had an experience coming to volunteer before.
SofTrek employees were looking for a way to give back to the community. They are involved in other nonprofits around the area and wanted to learn more about the Buffalo City Mission. Beyond just providing the software, they want to serve in the nonprofit organizations where they offer their services. According to Tashawn Faison, Account Manager of SofTrek, “We want people to know that we truly care about our clients and really want to be a part of what they are doing. It reminds us of why we are doing what we are doing.”
Under the direction of Tashawn Faison and Glenn Ruettimann, Software Engineer, the volunteer team was assembled, trained, ready to work at the Buffalo City Mission Thrift Store. This was a hands-on opportunity because the employees were moving furniture, sorting donations, hanging clothes, and organizing the sales floor, which made them feel like they made a difference in the store and ultimately in the lives of those coming to the Mission. All proceeds from the thrift store are used to feed and house people at the Buffalo City Mission Men’s Community Center and Cornerstone Manor, women and children’s shelter.
The SofTrek team was impressed by the ease of arranging the event, how the whole process was streamlined, and how welcomed they felt by the Buffalo City Mission staff. They also appreciated the tour of the Buffalo City Mission as a part of the volunteer onboarding, because they had the chance to see firsthand how the homeless are uplifted to overcome their circumstances here at the Mission.
“Working there made such a significant impact on the employees,” Glenn Ruettimann said. The SofTrek team was impressed by all of the volunteer opportunities available, and many of the group said they would love to come back, even on their own to volunteer individually.
Thank you to SofTrek for investing in others, changing lives, and for making this YOUR Mission! We welcome you to return for “many hands make light work” – John Heywood.